Digital Downloads – Due to the nature of digital files there are NO REFUNDS. Should your format not be included in the zip file, please contact us so we can attempt to convert it to the file you need. The design formats are not to be sold or given to someone else. You may use the design as a personal stitched product or on a completed item for resale. In no way can you sell or otherwise profit from any digital file owned by Bedlam Bazaar. While we may not always be the original artist of the artwork used to create the digital embroidery files, we will, if known, include information about the original artist as well as link to their artwork location. The digital embroidery file will remain the intellectual property of Bedlam Bazaar even though the artwork may not.
Return Policy – (applies to whole goods only, NOT digital downloads) – Most items are sold as-is with no returns. Returns are on a case by case basis but assume that items cannot be returned for any reason other than defects found from the construction of any whole goods. You have 30 days from the time of purchase to initiate a return claim. It will be reviewed by our expert staff and a determination given via email on whether your item qualifies for a return. If it does qualify, a return authorization number will be given and you will be emailed a package return label. It is your responsibility to repackage the item, apply the label, and have it shipped back to us. You will have an additional 14 days in which to return the item from the time the return label is emailed to you. Once we receive the item then the refund will be issues. If there are any questions regarding this or any other policy of Bedlam Bazaar please contact us at email@example.com . We really are a friendly bunch and will assist you in any way that we can!